Sounds about right:
Our personalities are often molded by how we are treated: if a parent or
spouse is defensive or argumentative in dealing with us, we tend to respond
the same way. Never mistake people's exterior characteristics for reality, for
the character they show on the surface may be merely a reflection of the
people with whom they have been most in contact, or a front disguising
its own opposite. A gruff exterior may hide a person dying for warmth; a
repressed, sober-looking type may actually be struggling to conceal uncon-
trollable emotions. That is the key to charm—feeding what has been
repressed or denied.
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